Picture this: You, as a Customer Success Manager at Factbird, are at the heart of a thrilling tech journey.  

Your mission? To blend your tech-savvy expertise, especially in IIoT/Connectivity technologies, with your love for people. You become the voice of our customers, and someone our partners rely on. 

Exciting, right? Join us on this adventure as we build a world-class Customer Success team for our enterprise customers in the United States. This is your chance to use your tech passion with your great communication skills. Factbird is the place to be, and this is the perfect time to dive in! 

Who we’re looking for 

If you're a tech enthusiast with a flair for connecting with people, we might just be a match made in heaven. At Factbird, we're on the hunt for a Customer Success Manager who's not only tech-savvy, especially when it comes to IIoT/Connectivity technologies, but also a master in customer satisfaction. 

We're on the lookout for someone who embodies resourcefulness, curiosity, and rapid adaptability. You should have a knack for establishing meaningful connections with our customers. Picking up fresh concepts swiftly and empathizing with customer challenges should be second nature to you. 

In this role, you'll report to our Country Manager in the United States. You'll collaborate closely with our esteemed team of senior Account Executives and Sales Engineers, stationed in New Jersey and Chicago.  

What you’ll be doing: 

• Grasp our customers' business goals and stay up to date with industry trends and practices. 
• Offer strategic and practical recommendations to optimize the value, adoption, and satisfaction our customers derive from Factbird. 
• Keep precise customer records in tools like HubSpot, ensuring transparency and efficient management. 
• Cultivate and nurture relationships with key stakeholders across our customer base, from executives to daily contacts. 
• Engage in post-sales activities, ensuring smooth implementation and conducting thorough reviews. 
• Take charge of customer expansion and renewal, fostering significant growth and minimizing churn. 
• Identify customer needs and craft value-based business cases to promote and upsell additional Factbird features and services. 
• Collaborate with Factbird's product and tech teams, ensuring the product roadmap aligns with customer feedback. 
• Assist in delivering insightful webinars, training sessions, and creating reusable materials to support our customers effectively. 

What makes you a great fit 

• 5+ Years Relevant Experience: You've got over 5 years in production, manufacturing, automation, or similar roles, ideally in IIoT or SaaS. An educational background in tech is a plus.  
• Strong Proven Experience in Customer Success: You've got a solid track record in a Customer Success role, especially within a B2B SaaS business. 
• Initiative-Driven: You're proactive and eager to contribute to our success. 
• Collaborative Spirit: Thriving in a fast-paced, high-growth environment, you're a team player and enjoy collaborating with different departments. 
• Effective Communication: Your interpersonal, oral, and written communication skills are top-notch. You can convey technical complexities to both technical and non-technical folks. 
• The ability to work autonomously with excellent discipline. 
• In short, you are Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth. 

The Factbird Story  

Factbird originated from the Emendo consulting group, recognized for its prowess in lean manufacturing and process optimization. While our roots are deep in this heritage, we've charted our own unique course, standing at the forefront of manufacturing intelligence software today. 

At Factbird, we pride ourselves on delivering plug-and-play hardware that can be installed in minutes. When paired with our cutting-edge web-based software, our solutions provide you with unrivalled insights accessible from any device, anywhere. 

With our presence in over 25 countries and offices in Denmark and the United States, we are scaling significantly across the globe. Currently, we have a team of 50+ talented employees based in Denmark, the United States, Germany, and Sweden, dedicated to our mission, and our system is trusted by 200+ manufacturers worldwide daily. 

At Factbird we take care of our people. Here is what we offer. 

• Complete and structured onboarding program in our headquarters in Copenhagen. 
• Employee Equity Program. 
• Flexible working hours.  
• Competitive salary.  
• Medical, dental, and vision insurance. 401 (K) 
• Paid parental leave policy. 
• Plans for career growth, tailored training, mentorship, and cross-team cooperation. 
• Great and structured onboarding - we want to teach you the best practices of a good sales approach. 
• An international, diverse, and inclusive culture.  
• Remote work or co-working space. You choose!  
• Flexible paid time off/holidays 

Ready to join the Factbird Team? 

Join us in shaping the future of data collection and production monitoring by submitting your application today. Please feel free to pass this information along to anyone you know who may be a good candidate! 

Our interview process includes an initial call with our recruiter, followed by a conversation with our Head of Sales, and a final meeting with our leadership team. During the interview process, we will also include time for you to meet the rest of the team. If you have any questions, reach out to Khristel Aparicio (khma@factbird.com). 

Equal Opportunity Employer

At Factbird, we proudly embrace diversity and equality in our workplace. We believe that a thriving organization is built on the foundation of inclusivity, where every individual is valued for their unique perspectives, experiences, and identities. We're committed to fostering an environment where our employees feel empowered to be their authentic selves, knowing that their differences enrich our collective journey.

At Factbird, we do not discriminate based on factors such as race, ethnicity, religion, gender, sexual orientation, age, disability, or veteran status. We celebrate diversity as a source of strength, driving innovation, collaboration, and growth. Our commitment to equality extends to every aspect of our operations, from recruitment and hiring to career development and beyond.

We understand that each person may have unique needs, and we're dedicated to providing reasonable accommodations to ensure equal opportunities for all. If you require assistance or accommodation during any stage of the application or interview process, please reach out to us at khma@factbird.com. We're here to support you in every step of your journey with us. At Factbird, we believe that embracing diversity isn't just the right thing to do – it's the key to unlocking our full potential and creating a workplace where everyone can thrive.